End Card Session

End Card Session

The End Card Session API is used to end CSR/IVR/CHP sessions

Input Parameters:

Name	Required	Definition	Comments
CardSessionID	N	Format: Alphanumeric, 30
Category	C	Format options: AddressChange CardExpiredWithFunds CardExpiredWithPendingACH CallNotEnded (*will not be show in UI) CardNotReceived CardStatusProblem Card-to-CardTransfer CloseAccountRequest DirectDepositEnrollmentProblem DirectDepositLoadProblem Dispute EarlyAccess FeeComplaint FeeQuestion HoldRelease(only) IncorrectNameorGovtIDorDOB, Lost/StolenCard Other ProblemwithCardReceivedNameNotRight ProblemwithCardReceived-Other Replacement Card Order ReportofPossibleFraud ResearchbySupervisororPM StoreComplaint TransactionorBalanceQuestion TroubleActivatingaCard/SettingaPIN Unknown Verification VerificationMaxAttemptsReached WesternUnion
ContactAddress	N	Format: Alphanumeric,1-30 Description: Required only if Result= Escalated
ContactMail	N	Format: Alphanumeric, 5-40 Description:Possible Pattern: [email protected]
ContactName	N	Format: Alphanumeric, 1-40 Description: Required only if Result = Escalated
ContactPhone	N	Format: Numeric, 1-15 Description: Required only if Result= Escalated
Description	N	Format: Alphanumeric, 1-30
Result	C	Format options: Resolved Cancelled Escalated NoVerify CallNotEnded CallEnded ResolvedDelay (internal only and should not be supported by API)	Required only if SessionType =CSR
VerificationType	C	Options: ID-Name-Address ID-Name-DOB ID-Address-DOB Name-Address-DOB Phone-ID-Name Phone-ID-Address Phone-ID-DOB Phone-Name-Address Phone-Name-DOB Phone-Address-DOB Unknown None	Required only if SessionType =CSR
WaiveFee	N	Format: N (default) /Y Description: Allows to waive the fee taken for call

Output Parameters:

Name	Definition	Failure Case	Success Case	Comments
SessionDuration	Format: Numeric, 5 (xxx.x - minutes.seconds, as 12.4)	Not returned	Returned

XML Samples

Input XML

<?xml version="1.0" ?>
<PraxellXMLRequest>
    <AuthenticationDetails>
        <SessionId>06538513201054070</SessionId>
      <ClientSourceIP></ClientSourceIP> 
 </AuthenticationDetails>;
	<ServiceDetails>
        <ServiceName>EndCardSession</ServiceName>
        <UniqueRequestId>06538513201054070~3</UniqueRequestId>
    </ServiceDetails>
    <Origin>
        <OriginType>Portal:csr</OriginType>
     </Origin>
     <ServiceParams>
        <CardSessionID>1234</CardSessionID>
        <Description>fdsfsffsdfsdfsdf</Description>
        <WaiveFee>N</WaiveFee>
        <Result>Resolved</Result>
        <Category>CardNotReceived</Category>
        <VerificationType>None</VerificationType>
        <ContactName></ContactName>
        <ContactAddress></ContactAddress>
        <ContactPhone></ContactPhone>
        <ContactMail></ContactMail>
    </ServiceParams>
</PraxellXMLRequest>

<?xml version="1.0"?>
<PraxellXMLResponse>
     <ResponseDetails>
        <ServiceName>EndCardSession</ServiceName>
        <SessionId>06538513201054070</SessionId>
        <StatusCode>0</StatusCode>
        <StatusName>StatusOK</StatusName>
        <StatusDescription>NA</StatusDescription>
        <ServiceDate>2010-07-04 13:59:42</ServiceDate>
        <ServiceId>06539813201059074</ServiceId>
    </ResponseDetails>
  <ResponseParams>
    <SessionDuration>7</SessionDuration>
  </ResponseParams>
</PraxellXMLResponse>

<?xml version="1.0"?>
<PraxellXMLResponse>
  <ResponseDetails>
    <ServiceName>EndCardSession</ServiceName>
    <SessionId>07071612200737105</SessionId>
    <StatusCode>70029</StatusCode>
    <StatusName>Data not found (cardholder not found)</StatusName>
    <StatusDescription>Data not found (cardholder not found)</StatusDescription>
    <ServiceDate>2021-10-01 12:37:50</ServiceDate>
    <ServiceId>07071612200737105</ServiceId>
  </ResponseDetails>
  <ResponseParams>
  </ResponseParams>
</PraxellXMLResponse>