End Card Session
Last updated
Last updated
CardSessionID
N
Format: Alphanumeric, 30
Category
C
Format options: AddressChange CardExpiredWithFunds CardExpiredWithPendingACH CallNotEnded (*will not be show in UI) CardNotReceived CardStatusProblem Card-to-CardTransfer CloseAccountRequest DirectDepositEnrollmentProblem DirectDepositLoadProblem Dispute EarlyAccess FeeComplaint FeeQuestion HoldRelease(only) IncorrectNameorGovtIDorDOB, Lost/StolenCard Other ProblemwithCardReceivedNameNotRight ProblemwithCardReceived-Other Replacement Card Order ReportofPossibleFraud ResearchbySupervisororPM StoreComplaint TransactionorBalanceQuestion TroubleActivatingaCard/SettingaPIN Unknown Verification VerificationMaxAttemptsReached WesternUnion
ContactAddress
N
Format: Alphanumeric,1-30 Description: Required only if Result= Escalated
ContactMail
N
Format: Alphanumeric, 5-40 Description:Possible Pattern: x@x.x
ContactName
N
Format: Alphanumeric, 1-40 Description: Required only if Result = Escalated
ContactPhone
N
Format: Numeric, 1-15 Description: Required only if Result= Escalated
Description
N
Format: Alphanumeric, 1-30
Result
C
Format options: Resolved Cancelled Escalated NoVerify CallNotEnded CallEnded ResolvedDelay (internal only and should not be supported by API)
Required only if SessionType =CSR
VerificationType
C
Options: ID-Name-Address ID-Name-DOB ID-Address-DOB Name-Address-DOB Phone-ID-Name Phone-ID-Address Phone-ID-DOB Phone-Name-Address Phone-Name-DOB Phone-Address-DOB Unknown None
Required only if SessionType =CSR
WaiveFee
N
Format: N (default) /Y Description: Allows to waive the fee taken for call
SessionDuration
Format: Numeric, 5 (xxx.x - minutes.seconds, as 12.4)
Not returned
Returned