Get Card Session Details

Get Card Session Details

The Get Card Session Details API allows getting all the details of a session.

Input Parameters:

Name	Required	Definition	Comments
CardSessionID	Y	Format: Alphanumeric, 30

Output Parameters:

Name	Definition	Failure Case	Success Case	Comments
CallCenter	Format: Alphanumeric, 30	Not returned	Returned
CardNumber	Format: Numeric, 16	Not returned	Returned
Category	Format options: AddressChange CallNotEnded (*will not be show in UI) CardNotReceived CardStatusProblem Card-to-CardTransfer CloseAccountRequest DirectDepositEnrollmentProblem DirectDepositLoadProblem Dispute EarlyAccess FeeComplaint FeeQuestion HoldRelease(only) IncorrectNameorGovtIDorDOB Lost/StolenCard Other ProblemwithCardReceivedNameNotRight ProblemwithCardReceived-Other Replacement Card Order ReportofPossibleFraud ResearchbySupervisororPM StoreComplaint TransactionorBalanceQuestion TroubleActivatingaCard/SettingaPIN Unknown NewCardFulfillmentFailure Verification ReviewUploadedVerificationDocuments VerificationMaxAttemptsReached WesternUnion	Not returned	Returned
Description	Format: Alphanumeric, 1-30	Not returned	Returned
Dist	Format: Alphanumeric, 30	Not returned	Returned
FeeAttempted	Format: Numeric, 10	Not returned	Returned
FeeCollected	Format: Numeric, 10	Not returned	Returned
FeeReversed	Format: Numeric, 10	Not returned	Returned
FeeReversedComment	Format: Alphanumeric, 30	Not returned	Returned
FeeReversedReasonCategory	Format: Alphanumeric, 30	Not returned	Returned
FeeWaived	Format: Y/N	Not returned	Returned
InboundCallerID	Format: Numeric, 12	Not returned	Returned
Phone	Format: Numeric, 6-15 Description: Phone number	Not returned	Returned
PT	Format: Alphanumeric, 30	Not returned	Returned
Result	Format options: Resolved Cancelled Escalated NoVerify CallNotEnded CallEnded ResolvedDelay (internal only and should not be supported by API)	Not returned	Returned
ServiceName	Format: A closed list of service names. Description: Name of service being executed.	Not returned	Returned
SessionDuration	Format: Numeric, 5 (xxx.x - minutes.seconds, as 12.4)	Not returned	Returned
SessionEndDate	Format: YYYY-MM-DD	Not returned	Returned
SessionEndTime	Format: HH:MM	Not returned	Returned
SessionStartDate	Format: YYYY-MM-DD	Not returned	Returned
SessionStartTime	Format: HH:MM	Not returned	Returned
SessionType	Format: CSR IVR CHP	Not returned	Returned
Store	Format: Alphanumeric, 30	Not returned	Returned
UserName	Format: Alphanumeric, 6 -30 (including chars: ‘_’ ,‘-‘)	Not returned	Returned

XML Samples

Input XML

<?xml version="1.0" ?>
 <PraxellXMLRequest>
  <AuthenticationDetails>
    <UserName>test_csr</UserName>
    <UserPassword>test_csr</UserPassword>
 </AuthenticationDetails> 
    <ClientSourceIP></ClientSourceIP>
  <ServiceDetails>
    <ServiceName>GetCardSessionDetails</ServiceName>
    <UniqueRequestId>1212121212121213</UniqueRequestId>
  </ServiceDetails>
  <Origin>
    <OriginType>Portal:CSR</OriginType>
  </Origin>
  <ServiceParams>
    <CardSessionId>123456789</CardSessionId>
  </ServiceParams>
</PraxellXMLRequest>

<?xml version="1.0" ?>
 <PraxellXMLResponse> 
    <ResponseDetails>
     <ServiceName>GetCardSessionDetails</ServiceName> 
     <SessionId></SessionId> 
     <StatusCode></StatusCode> 
     <StatusName>Status</StatusName> 
     <StatusDescription>NA</StatusDescription> 
     <ServiceDate></ServiceDate> 
     <ServiceId></ServiceId> 
   </ResponseDetails>
   <ResponseParams>
    <SessionType></SessionType>
    <Description></Description>
    <FeeWaived></FeeWaived>
    <SessionStartDate></SessionStartDate>
    <SessionStartTime></SessionStartTime>
    <SessionEndDate></SessionEndDate>
    <SessionEndTime></SessionEndTime>
    <SessionDuration></SessionDuration>
    <Phone></Phone>
    <InboundCallerID></InboundCallerID>
    <Result></Result>
    <Category></Category>
    <CallCenter></CallCenter>
    <UserName></UserName>
    <Services>
         <ServiceName></ServiceName>
         <ServiceName></ServiceName>
     <Services>
    <CardNumber></CardNumber>
    <PT></PT>
    <Store></Store>
    <Dist></Dist>
    <FeeAttempted></FeeAttempted>
    <FeeCollected></FeeCollected>
    <FeeReversed></FeeReversed>
    <FeeReversedReasonCategory></FeeReversedReasonCategory>
    <FeeReversedComment></FeeReversedComment>
   </ResponseParams>
</PraxellXMLResponse>

<?xml version="1.0"?>
<PraxellXMLResponse>
  <ResponseDetails>
    <ServiceName>GetCardSessionDetails</ServiceName>
    <SessionId>07071612200737105</SessionId>
    <StatusCode>70021</StatusCode>
    <StatusName>Invalid Card Id</StatusName>
    <StatusDescription>Invalid Card Id</StatusDescription>
    <ServiceDate>2021-10-01 12:37:50</ServiceDate>
    <ServiceId>07071612200737105</ServiceId>
  </ResponseDetails>
  <ResponseParams>
  </ResponseParams>
</PraxellXMLResponse>