Get Card Session Details
Get Card Session Details
The Get Card Session Details API allows getting all the details of a session.
Input Parameters:
CardSessionID
Y
Format: Alphanumeric, 30
Output Parameters:
CallCenter
Format: Alphanumeric, 30
Not returned
Returned
CardNumber
Format: Numeric, 16
Not returned
Returned
Category
Format options: AddressChange CallNotEnded (*will not be show in UI) CardNotReceived CardStatusProblem Card-to-CardTransfer CloseAccountRequest DirectDepositEnrollmentProblem DirectDepositLoadProblem Dispute EarlyAccess FeeComplaint FeeQuestion HoldRelease(only) IncorrectNameorGovtIDorDOB Lost/StolenCard Other ProblemwithCardReceivedNameNotRight ProblemwithCardReceived-Other Replacement Card Order ReportofPossibleFraud ResearchbySupervisororPM StoreComplaint TransactionorBalanceQuestion TroubleActivatingaCard/SettingaPIN Unknown NewCardFulfillmentFailure Verification ReviewUploadedVerificationDocuments VerificationMaxAttemptsReached WesternUnion
Not returned
Returned
Description
Format: Alphanumeric, 1-30
Not returned
Returned
Dist
Format: Alphanumeric, 30
Not returned
Returned
FeeAttempted
Format: Numeric, 10
Not returned
Returned
FeeCollected
Format: Numeric, 10
Not returned
Returned
FeeReversed
Format: Numeric, 10
Not returned
Returned
FeeReversedComment
Format: Alphanumeric, 30
Not returned
Returned
FeeReversedReasonCategory
Format: Alphanumeric, 30
Not returned
Returned
FeeWaived
Format: Y/N
Not returned
Returned
InboundCallerID
Format: Numeric, 12
Not returned
Returned
Phone
Format: Numeric, 6-15 Description: Phone number
Not returned
Returned
PT
Format: Alphanumeric, 30
Not returned
Returned
Result
Format options: Resolved Cancelled Escalated NoVerify CallNotEnded CallEnded ResolvedDelay (internal only and should not be supported by API)
Not returned
Returned
ServiceName
Format: A closed list of service names. Description: Name of service being executed.
Not returned
Returned
SessionDuration
Format: Numeric, 5 (xxx.x - minutes.seconds, as 12.4)
Not returned
Returned
SessionEndDate
Format: YYYY-MM-DD
Not returned
Returned
SessionEndTime
Format: HH:MM
Not returned
Returned
SessionStartDate
Format: YYYY-MM-DD
Not returned
Returned
SessionStartTime
Format: HH:MM
Not returned
Returned
SessionType
Format: CSR IVR CHP
Not returned
Returned
Store
Format: Alphanumeric, 30
Not returned
Returned
UserName
Format: Alphanumeric, 6 -30 (including chars: ‘_’ ,‘-‘)
Not returned
Returned
XML Samples
Input XML
<?xml version="1.0" ?>
<PraxellXMLRequest>
<AuthenticationDetails>
<UserName>test_csr</UserName>
<UserPassword>test_csr</UserPassword>
</AuthenticationDetails>
<ClientSourceIP></ClientSourceIP>
<ServiceDetails>
<ServiceName>GetCardSessionDetails</ServiceName>
<UniqueRequestId>1212121212121213</UniqueRequestId>
</ServiceDetails>
<Origin>
<OriginType>Portal:CSR</OriginType>
</Origin>
<ServiceParams>
<CardSessionId>123456789</CardSessionId>
</ServiceParams>
</PraxellXMLRequest>
<?xml version="1.0" ?>
<PraxellXMLResponse>
<ResponseDetails>
<ServiceName>GetCardSessionDetails</ServiceName>
<SessionId></SessionId>
<StatusCode></StatusCode>
<StatusName>Status</StatusName>
<StatusDescription>NA</StatusDescription>
<ServiceDate></ServiceDate>
<ServiceId></ServiceId>
</ResponseDetails>
<ResponseParams>
<SessionType></SessionType>
<Description></Description>
<FeeWaived></FeeWaived>
<SessionStartDate></SessionStartDate>
<SessionStartTime></SessionStartTime>
<SessionEndDate></SessionEndDate>
<SessionEndTime></SessionEndTime>
<SessionDuration></SessionDuration>
<Phone></Phone>
<InboundCallerID></InboundCallerID>
<Result></Result>
<Category></Category>
<CallCenter></CallCenter>
<UserName></UserName>
<Services>
<ServiceName></ServiceName>
<ServiceName></ServiceName>
<Services>
<CardNumber></CardNumber>
<PT></PT>
<Store></Store>
<Dist></Dist>
<FeeAttempted></FeeAttempted>
<FeeCollected></FeeCollected>
<FeeReversed></FeeReversed>
<FeeReversedReasonCategory></FeeReversedReasonCategory>
<FeeReversedComment></FeeReversedComment>
</ResponseParams>
</PraxellXMLResponse>
<?xml version="1.0"?>
<PraxellXMLResponse>
<ResponseDetails>
<ServiceName>GetCardSessionDetails</ServiceName>
<SessionId>07071612200737105</SessionId>
<StatusCode>70021</StatusCode>
<StatusName>Invalid Card Id</StatusName>
<StatusDescription>Invalid Card Id</StatusDescription>
<ServiceDate>2021-10-01 12:37:50</ServiceDate>
<ServiceId>07071612200737105</ServiceId>
</ResponseDetails>
<ResponseParams>
</ResponseParams>
</PraxellXMLResponse>
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